We’re off to the EA Masters Awards
VitalSpace will be listed in the Best Estate Agent Guide 2021 - 22 for both Sales & Lettings.
Written by: Richard Antrobus Category: News October 30, 2021
EA Masters Awards
On the 3rd November 2021, we are travelling down to Battersea Park in London to celebrate success at the Property Industry’s biggest awards – EA Masters 2021.
On route to collect awards for both sales and lettings
We have been awarded ‘Excellent’ status in Sales and a ‘Gold’ Award for Lettings.
Our ‘Excellent’ award places us within the top 10% of Estate Agents in the country whilst our ‘Gold’ award for Lettings places us in the top 5% of agents in the UK.
Consequently, these awards makes us one of the best overall agents in the Manchester area, demonstrating our dedication to client satisfaction.
We are extremely proud to be identified as award winners and to be listed for the fourth consecutive year in the Best Estate Agent Guide. This assessment helps us benchmark our service and values against the very best in the country. It’s fantastic to see both our Sales and Lettings teams have been given much-deserved recognition for their dedication and for providing the very highest levels of service across all areas of the business. Well done to everyone involved!
What is the Best Estate Agent Guide?
The Best Estate Agent Guide is an independent assessment of over 15, 000 estate agencies and 25,000 estate agent branches carried out by Property Academy and Rightmove – the UK’s number 1 property website. This guide is the biggest study of the British estate agency industry in any calendar year.
The Guide shines a light on the best estate and letting agencies in the country. Individual Estate agents are scored based on a combination of data and the top 20% are rated and listed in the Best Estate Agents Guide, with awards being presented to agents at the EA Masters Awards event.
Based on individual scores, the guide also identifies the top 5% of agencies in each size band in the country. These top firms are awarded a Best Estate Agent Guide Award.
What is the methodology?
In order to conduct the assessment, Property Academy scours the country, surveying thousands of buyers and sellers, landlords and tenants. This sheds light on the opinions and expectations of those in the process of buying, selling and renting homes.
Performance is compared at a hyper-local level and both brands and individual branches are rated to account for the differing levels of standards between branches.
Key statistics
Over a 6-month period the Property Academy surveyed:
- Over 25,000 branches
- 1 million properties listed at any point in time
- 5 million transactions
- 25 million leads
- 5 billion property views
In order to map out the perfect customer experience, a reliable rating system has been devised, based on a combination of data and mystery shopping reviews.
The areas looked at include:
- How well properties are marketed and perform on Rightmove
- Delivery of the sale or let – Time taken for the listing to go to SSTC and complete
- How good is the customer experience on contacting the agent via email and telephone?
- Market share
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If so…..
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