Christmas Opening Hours

Our office Christmas Opening Hours

Before the VitalSpace team finished for a well earned Christmas break, we wanted to let you know when the office will be open during the festive period.

We’re only taking a short break to make sure that we are on hand to help with anything our customers need.

Here’s a full list of our opening hours over Christmas:

If you are one of our fully managed tenants, in the case of emergency while our office is closed, you should report your emergency via our online reporting system in the normal way.

If your issue is an emergency and our office is closed. we would encourage you to arrange a suitable contractor to resolve your issue. Initially you will be responsible for settling any costs and it would then be down to the discretion of the landlord as to whether they reimburse you.

What is an emergency?

If you have a smell of gas, please call Transco – 0800 111 9999
If you have a power cut, please call Electricity North West – 0800 195 4141
If you have an issue with the water supply, please call United Utilities – 0345 672 3723

Only threats to the property which require immediate action are considered emergencies. For example:

Gas Leak – If you can smell gas or think there is a leak, call Transco as above.
Water & Sewage Leaks – These are deemed an emergency if they are either internal flooding from failed plumbing where the leak cannot be contained, a leak which is penetrating electrical fittings or the loss of all WCs at the property.

What is not an immediate emergency?

Central heating and hot water supply failures are not considered an emergency. In the event of these systems failing, please contact the office the next working day. However, if either of these do fail over the days we are closed, please contact an out of hours plumber as detailed.
If your heating has failed, you may be able to use the electric immersion water heater if you have one. Check that the heating failure is not caused by local electricity or gas problems, the oil tank being empty or by incorrect setting of the programmer/thermostat.

Happy Christmas

If you have any queries or questions over the Christmas period please don’t hesitate to contact us where a member of the team will be happy to assist with your enquiry.

From all the VitalSpace team, thank you so much for your support this year, and we wish you all a very Merry Christmas and a happy and healthy New Year.